Terms of Use and Sale

The site and the app let you order dishes from restaurants that work with the Company and have them delivered by the Company's couriers.

The dishes are prepared by the restaurant. The Company takes the order and the payment, passes the order to the restaurant and makes the delivery.

Pictures and descriptions are illustrations. Menus, prices and availability are set by the restaurant and may change; the price that applies is the one shown on the payment page when the order is placed.

Ordering and paying on the site and in the app is permitted to persons aged 18 or over holding a valid means of payment in their own name.

A minor aged 14 or over may order only with the consent of a parent or guardian, using their means of payment or cash.

Products that may not lawfully be sold to minors (such as alcoholic drinks) are handed only to persons aged 18 or over; the courier may ask for identification and refuse to hand them over.

Orders are placed after signing in with a phone number. Before payment every part of the price is shown: the dishes, the delivery fee, the service fee and any discount. All prices are in shekels and include VAT.

Means of payment: credit card (including Apple Pay and Google Pay where available), cash to the courier, or account credit. Card payments are made on the secure page of the payment processor Grow; card details never reach the Company and are not stored by it.

A card is saved for future payments only with explicit consent on the payment page. It is stored by the payment processor and can be removed at any time from the payment methods page of the account.

An order is confirmed when the restaurant accepts it and gives a preparation time. A restaurant may refuse an order (for example, when a dish is sold out); the order is then cancelled and the payment refunded in full.

Coupons, offers and credit are used on the terms shown when they are used, cannot be exchanged for money, and unused credit is not refunded in cash.

Deliveries are made in Ra'anana, Kfar Saba, Hod Hasharon, Herzliya, Ramat Hasharon, during opening hours: Sun–Thu 10:00-23:00 · Fri 10:00-15:00 · Saturday night 19:45-23:30. Each restaurant sets its own delivery area, and the ordering site shows only restaurants that deliver to the chosen address.

Delivery is made by a courier on behalf of the Company to the address given in the order. The estimated arrival time is shown before payment and updated on the tracking screen; it is an estimate based on the restaurant's preparation time and the distance. The order's status and the courier's position can be followed live.

The delivery fee is calculated from the distance between the restaurant and the address and is shown before payment.

Please give a full and accurate address and be reachable by phone during the delivery. You may ask for the order to be left at the door; responsibility for the order then passes to you once it is left.

If the order could not be delivered because of a wrong address or no answer from the customer, a paid order is not refunded, as the dishes have already been prepared.

The Company is not responsible for delays caused by force majeure, extreme weather, the security situation, unusual traffic or other circumstances beyond its control, and will keep the customer informed as far as possible.

Orders are perishable food prepared specifically for the customer, so, in accordance with the Consumer Protection Law and the Consumer Protection (Cancellation of Transaction) Regulations, an order cannot be cancelled once the restaurant has begun preparing it.

Cancelling before the restaurant has accepted the order: contact us immediately through "Talk to us" on the site or in the app, or on WhatsApp at 055-2506235. If the restaurant has not yet accepted the order, it is cancelled and the payment refunded in full.

A missing, wrong or damaged dish: contact us the same day, preferably with a photo. We will check with the restaurant, and if the claim is justified a credit or refund for the dish concerned will be given.

Refunds of card payments are made to the card that was charged and appear according to the card company's schedule. Refunds of cash or credit payments are given as account credit or by bank transfer, at the customer's choice.

The restaurant is responsible for the quality of the food, its ingredients, kashrut and allergen information. Customers with an allergy or sensitivity should check with the restaurant before ordering; the information on the site is not a commitment about ingredients.

The Company is responsible for taking the order, the payment and the delivery. Its liability is in any case limited to the amount paid for the order, and it is not liable for indirect or consequential damage, to the extent the law allows.

The Company makes an effort to keep the site available and working, but does not undertake that it will run without interruptions or faults.

Information given when ordering — name, phone, address and orders — is used only to carry out the order, the delivery and the service, as set out in the privacy policy at raz-gaz.com/en/privacy. Traffic is encrypted, card details are not stored by the Company, and access to information is limited by role.

The Company may update these terms from time to time; the version binding an order is the one in force when it was placed, and the date at the top of this page changes with every update.

These terms are governed by the laws of the State of Israel, and the competent courts in Israel have jurisdiction.

RAZ GAZ DELIVERIES LTD, Pardes Meshutaf 37, Ra'anana, Israel

Company number 517367033

WhatsApp: 055-2506235 (calls are not answered)

erel@raz-gaz.com